Your privacy is important to us. It is Intelligent Digital Conversation Ltd. LLC. policy to respect your privacy regarding any information we may collect from you across our website, www.ask-pepper.com, and other sites, applications and online services (“Services”) we own and operate (collectively, “Intelligent Digital Conversation”, “askPepper”, ” we,” “us” or “our”)
1. Information we collect
Log data
When you visit our Services, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Device data
We may also collect data about the device you’re using to access our Services. This data may include the device type, operating system, unique device identifiers, device settings. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information, such as your: Name, Email, Phone/mobile number, Shipping Address, Payment information, Website address.
Business data
Business data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.
2. Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us).
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or we need to process your data to comply with a legal obligation.
here you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place). We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
3. Collection and use of information
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
- To enable you to customize or personalize your experience of our Services.
- To enable you to access and use our Services, associated applications and associated social media platforms.
- To contact and communicate with you;for internal record keeping and administrative purposes.
- For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.
- For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you and to comply with our legal obligations and resolve any disputes that we may have.
4. Disclosure of personal information to third parties
We may disclose personal information to third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; and courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
5. International transfers of personal information
The personal information we collect is stored and processed in France, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties. We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means. Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
6. Your rights and controlling your personal information
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the Services and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Services or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date. Notification of data breaches: We will comply laws applicable to us in respect of any data breach.Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
7. Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.
8. Business transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
9. Limits of our policy
Our Services may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
10. Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our Services. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
This policy is effective as of March 1, 2022.
Contact Information: hello@ask-pepper.com
Thank you for choosing to use our services.These Terms of Service (“Terms”, “Terms of Service”, “Agreement”) govern the Restaurant (the “Restaurant”, “you”, “your”) relationship with askPepper internet sites, applications and online services (the “Services”, “Service”) operated by Intelligent Digital Conversation, Co. Ltd (collectively, “askPepper,” “us,” “we,” or “our”). askPepper and the Restaurant are individually referred to hereinafter as a “Party” and collectively as the “Parties”.
Please read these Terms of Service carefully before using our Service.
Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Services. By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Services.These Terms of Service are subject to change by askPepper at any time and at our discretion without notice. Your use of this website and the services after any changes are implemented constitutes your acceptance of the changes. As a result, we encourage you to consult the terms each time you use this website.
Privacy and Communications
You acknowledge and agree that askPepper may occasionally send you communications regarding your account or the Services via email or any communication media. To keep your contact information up to date is under your responsibility. Otherwise, it will be deemed to have delivered the notifications made to the existing e-mail address. The communication purpose may be marketing, advertising, promoting or legal notifications. See the Privacy Policy, which is incorporated into this Agreement by reference.
See the Privacy Policy, which is incorporated into this Agreement by reference.
Ability to Accept Terms of Service
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Subscriptions
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or askPepper cancels it. You may cancel your Subscription renewal either through your online account management page if available or by contacting askPepper customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide askPepper with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize askPepper to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, askPepper will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Free Trial
We may, at our sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by askPepper until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, askPepper reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
askPepper, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
askPepper will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Chargeback / Refund Policy
askPepper will not, except when required by law, issue cash refunds for early contract cancellation.
If you have a question about charges made to your account, please contact us.
If the charges were made in error, we will credit your account or credit card account for the appropriate amount.
Any customer who disputes a credit card payment that is found to be valid will be banned from use of the Service.
Any past due fees and costs will be sent to collections.
If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.
Accounts and Content
In order to access and use the Services, you must register various accounts (the “Accounts“) by providing your valid email addresses for each of the Accounts. It remains your sole responsibility to ensure(i) that such email addresses remain valid and operative, and (ii) that you login to such Accounts constantly and during the hours of your Restaurant’s Business Operations for the entire term of this Agreement. you (i) shall be responsible for keeping its password secure; and (ii) shall bear any liability in the event do not check/access the Accounts for any reason and as a result, does not fulfil any of the requests made by your Customers. We cannot and will not be liable for any loss or damage from your failure to abide by its obligations as set out in this clause.
You shall be responsible for any worms or viruses or any code of a destructive nature that are transmitted by you. You must comply with all applicable laws, rules and regulations in its use of the Services (including but not limited to copyright laws), and the laws and regulations of the Customers’ jurisdictions which are applicable to you.
We enable you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Services, including its legality, reliability, and appropriateness. By posting Content to the Services, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service for marketing or promotional purposes. You represent and warrant that: (i) the Content is owned by you or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of the Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property or these Terms of Service.
We do not claim any intellectual property rights over the material you provide under this Agreement. All material which you upload remains yours. However, we shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated to your business and/or Restaurant to promote the Services. You accept the disclosure and promotion by us.
We shall, in the performance of the Services under this Agreement, provide an online ordering platform (“Ordering Platform”), used by the your customers (the each a “Customer” and collectively the “Customers“) to order and/or to buy products and/or services (e.g. food ordering), connected to your accounts which is accessed via a mobile app or a website and the restaurant control panel (“Restaurant Dashboard”). Hence, we shall not be in any manner deemed as a party in respect of the relationships between the you and the Customers, including without limitation, any orders, bookings, commitments, obligations or otherwise whatsoever made by the Customers through the Services. Therefore, we shall not be under any circumstance responsible or liable towards the you or the Customers for any act or thing made by the Customers or you using the Services under this Agreement. Additionally, you shall be the party responsible to manage and fulfill any obligations or commitments towards the Customers.
Confirmation of Request
Any request made by any of the Customers using the Services with any monetary consideration (including without limitation, the payment of any amount by the Customer to the Restaurant), must be verified you, and confirmed directly between you and the respective Customer through any method you deem appropriate.
Ownership
We retain the ownership of the Services, including of the application/website of taking orders and on the interfaces/widgets/applications/dashboards/website for placing the orders and reserves all the rights that are not expressly granted to you.At our sole discretion and without your approval, may update, at any time, including by introducing new functions and/or features and/or modification and/or improvement of some existent functions and/or features, that can be implemented automatically by us to the Services. In case you do not agree with such update you have the right to terminate the present Agreement with immediate effect starting with the next month, this being the only remedy applicable in such case.
Security
By using the Services, you consent to us the use of your information in accordance with this Agreement. We shall use our best efforts to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online and shall not be responsible upon such disclosure.
Reverse Engineering
During the term of this Agreement or any time after its expiry or termination for any reason, you shall not, whether directly or indirectly, through yourself or any of your affiliates, subsidiaries or others, attempt to reverse engineer any information or data provided by us in connection with the Services, including without limitation, the Restaurant Dashboard and its content, the Ordering Platform, or any other report generated whatsoever.
Exclusion of Liability
You irrevocably and unconditionally understands and agrees that we shall not be liable towards you or the Customers in any manner whatsoever, including without limitation, any liability for damages, any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of (or inability to use) the Services. As such, you irrevocably and conditionally waive, release and discharge any rights or claims it may have against us whatsoever.
Disclaimer of Warranty
THE SERVICES ARE PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. You acknowledge and agree that the only warranties on the Services shall be the sole warranties explicitly mentioned in this Agreement, if any.
Notices
All notices by and between both of us in relation to this Agreement shall be in writing and shall be deemed properly delivered when emailed using your registered email address.
Indemnification
You must protect us, indemnify us, defend us and hold us harmless and our respective officers, agents, employees, representatives (hereinafter the “Indemnified Parties”) from and against (and you must pay and bear the full amount of) any and all rights, claims and costs, inside or outside the Territory, in connection with, or which we or the Indemnified Parties may suffer or incur, in connection with:
1. Loss or damage to real or personal property or death or injury to persons as a result of or in connection with the Services under this Agreement.
2. Any failure of you to perform its obligations under this Agreement, including without limitation, your obligations towards the Customers who are using the Services.
Independent Contractors
This Agreement is not intended by the Parties to constitute or create a joint venture, pooling arrangement, partnership, employment relationship or formal business organization of any kind, other than separate contractors arrangement. As such, the Parties hereto shall remain independent contractors against each others at all times. Neither Party shall have the authority or powers to bind the other Party in any manner without its prior written consent.
Severability
If any part, term or provision of the Agreement shall be held void, illegal, unenforceable, or in conflict with any law or local government having jurisdiction over this Agreement, the validity of the remaining portions of provisions shall not be affected thereby.
Applicable Law
This Agreement shall be subject to and interpreted in accordance with the laws of Jordan.All disputes arising out of and/or in connection with this Agreement shall be settled by the Amman Central Courts (the Palace of Justice) which shall have the sole jurisdiction to hear and decide on such disputes.
Each Party shall bear all costs incurred by it arising out of and/or in connection with the performance of its obligations under this Agreement.
Last Updated: March 01, 2022
For questions about this Agreement or the Privacy Policy please contact us at hello@ask-pepper.com